Refund and Returns Policy

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Overview

Our top priority is making you satisfied We are here to address your issue if you are dissatisfied with your purchase. Any item returned in resalable condition along with the receipt and original packaging will be exchanged with pleasure. Please be aware that due to different device screen settings, lighting conditions at the installation site, slight variations in product finishes over time, size, and other factors, images of each product’s color and design may differ slightly from the color and design of the actual product. Only items with manufacturing flaws, sizing errors, or the shipment of the wrong items will be accepted for exchange or return.

The exchange of the same item won’t cost you any extra money, but it will entirely depend on whether the item is still available. It is also possible to exchange for a different article, but the customer will be responsible for the exchange article’s additional cost. Contact us at 0311 5944407, our customer service number, within 7 days of your purchase. After that, no complaints will be addressed. Or send us an email at produkan1@gmail.com

Your order will be checked by our relevant team after we receive your exchange/return request, and if the item is still available, you will be given the option to exchange. *You can only exchange/return through Dukanpro online.

Refunds

We don’t have a refund policy, but our online team will issue a coupon for the same amount if the item is unavailable or if it is received with a flaw. This coupon can only be used online.

Order Cancellation

Prior to shipping, you have the option to cancel your order at any time. You will receive an email with a tracking number for your order after it has been shipped. Dukanpro reserves the right to cancel your order for any reason, including lack of stock, payment rejection, or incorrect pricing. Sale items are final sales; there are no returns or exchanges.

Privacy Policy

This Privacy Policy describes how Dukanpro collects, uses, and protects the personal information you provide to us when using our website and services. Your privacy is important to us, and we are committed to ensuring the security and confidentiality of your personal information.

Information we collect: We may collect personal information such as your name, contact details, email address, shipping and billing address, and payment information when you make a purchase or interact with our website. We also collect non-personal information like browsing activity and demographics to improve user experience.

How we use your information: We use the collected information to process orders, provide customer support, and improve our products and services. Your information helps us personalize your shopping experience and tailor our communications to your preferences.

Information sharing: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners to fulfill orders and provide services like shipping and payment processing.

Security measures: We take security seriously and use industry-standard encryption technologies to protect your information. However, please be aware that no data transmission over the Internet is completely secure.

Your Rights: You have the right to access, correct, or delete your personal information. You can also unsubscribe from our marketing communications at any time.

Changes to the Privacy Policy: We may update this Privacy Policy to reflect changes in our practices. We recommend reviewing the policy periodically.

By using our website and services, you consent to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at 0311 5944407.

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